Live Opportunity

Preliminary Data

Type of contract: Products
Procedure: Open

Contact information

Official name: Rotherham Metropolitan Borough Council
Url: https://www.rotherham.gov.uk/
Address line 1: Riverside House, Main Street
Town: Rotherham
Postal Code: S60 1AE
Country: England
Contact person: Matthew Everatt
E-mail: matthew.everatt@rotherham.gov.uk
Phone: +44 1709334119

Contract information

Title attributed to the contract: Information Technology Service Management (ITSM) Solution
Description:

Rotherham Metropolitan Borough Council is seeking to undertake a procurement exercise to appoint a supplier for the provision of an Information Technology Service Management (ITSM) and Information Technology Asset Management (ITAM) solution as per the Councils requirements. The scope of this procurement will include as a minimum but is not limited to: 

Provision of an Information Technology Service Management (ITSM) Solution 
Provision of an Information Technology Asset Management (ITAM) Solution 
Hosting of the solution in the Suppliers Data Centre. 
Associated software licenses. 
Associated software services. 
Annual support and maintenance. 
Professional services in the form of service pack days. 
Option to add in and purchase additional functionality during the lifetime of the contract.  This will futureproof the solution as the contract matures. 
Transfer of data (including existing tickets, catalogue items, supporting data, knowledge management, templates) from Assyst to the new ITSM and ITAM solution. 
Procurement of a bulk data importing tool (if not included as part of the ITAM/ITSM). 

The procurement exercise will exclude: 
Provision of an ESM (Enterprise Service Management) Solution to manage tickets for HR, cleaning or other local services. 

The system must be live by 08/06/2025. Implementation and mobilisation of the system must take place between November 2024 and March 2025.

Common procurement vocabulary (CPV)
48000000   Software package and information systems
72250000   System and support services
72300000   Data services
72253200   Systems support services
72261000   Software support services
72000000   IT services: consulting, software development, Internet and supp
72267000   Software maintenance and repair services

Dates
Expire date: 16/08/2024 12:00
Contract start date: 21/11/2024
Contract end date: 20/11/2034

Values
Lowest value: 0
Highest value: 1012430

Complementary information

Is this suitable for SME (Small and Medium Enterprises)?:
Is this suitable for VCSE (Voluntary Community and Social Enterprise)?:
Postal Code: S60 1AE

Additional Details

Attachment 0

Urlhttps://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=82992&B=UK

Description

Additional data

Attachment 1

Urlhttps://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104118

Description

User / Company

AnnexD