100112861 - Customer Relationship Management System

The Council is undertaking preliminary market engagement to understand the current market for cloud-based CRM solutions suitable for a local authority environment. The Council is considering options for a solution that supports improved customer contact, digital service delivery and case management across council services. The solution will operate as the multi-channel front-door for access to council services.

04/09/2026 12:00:00

48000000-8  Software package and information systems
72222300-0  Information technology services
48445000-9  Customer Relation Management software package
72212445-0  Customer Relation Management software development services